CONTROLLING THE CHAOS: HOW ORGANIZATIONAL SYSTEMS CAN MAKE CASE MANAGEMENT LESS HECTIC

This training will review case management systems that will improve case processing and office teamwork. Including: standardizing a naming system for client documents; developing an Initial Processing Manual and Map which outline intakes and meetings to be completed with all new clients; implementing an SIJ Processing Map which lays out roles and responsibilities for Legal Assistant – Attorney teams; institutionalizing feedback; creating buy-in; holding mandatory trainings to ensure no staff is left behind and accountability; and using technology for clearer and more inclusive channels of communication between staff members.

Produced for the Vera Unaccompanied Children Network