This training will review case management systems that will improve case processing and office teamwork. Including: standardizing a naming system for client documents; developing an Initial Processing Manual and Map which outline intakes and meetings to be completed with all new clients; implementing an SIJ Processing Map which lays out roles and responsibilities for Legal Assistant – Attorney teams; institutionalizing feedback; creating buy-in; holding mandatory trainings to ensure no staff is left behind and accountability; and using technology for clearer and more inclusive channels of communication between staff members.
Produced for the Vera Unaccompanied Children Network
June 5, 2020
- Emily Rose Glickman, Legal Assistant, RAICES – Austin
- Victoria Mora, Senior Staff Attorney, RAICES – Austin